Return & Refund Policy

At LUNARA, we want you to feel confident and comfortable with every purchase.

Made-to-Order Products

Most LUNARA products are made to order. Because each item is produced specifically for your order, we generally do not accept voluntary returns or exchanges for changes of mind, incorrect size selections, or personal preferences, except where required by applicable consumer law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem

Once reviewed, we will arrange an appropriate replacement, refund, or other remedy where applicable.

Order Cancellations

Please contact us immediately if you need to cancel your order. Since production may begin shortly after purchase, cancellation requests cannot be guaranteed once processing has started.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.

Consumer Rights

Nothing in this policy limits your mandatory statutory rights, including any applicable cancellation, withdrawal, or return rights.

Contact Us

For assistance, please use our Contact Us page or call +1 (315) 609-0051.